At GDT Real Estates Ltd, we are committed to delivering exceptional service to all our clients. In the unlikely event that you are dissatisfied with any aspect of our service, we have outlined the steps you can take to seek resolution:

Internal Complaint Resolution: We encourage you to first contact us directly with your concerns. Our team will work diligently to address and resolve any issues promptly.

Independent Redress Scheme: If you feel that your complaint has not been satisfactorily resolved through our internal process, you have the option to escalate the matter to our designated redress scheme. We are a member of the Property Redress Scheme, an independent organisation approved by the government to handle complaints impartially.